Dakota Financial launched “Ask Frank,” an AI-powered tool designed to revolutionize customer service in the equipment finance industry. Available 24/7, Ask Frank aims to provide brokers and lessees with immediate access to personalized information.
Ask Frank is powered by retrieval-augmented generation (RAG) technology — an approach that combines large language models (LLMs) with real-time information retrieval. Ask Frank also leverages OpenAI’s intent classification capabilities and real-time data integration from various platforms, such as Aspire, Salesforce and REST APIs.
“We understand that our partners and customers operate in fast-paced environments where speed, agility, and superior service are paramount,” Michael Green, chairman of Dakota Financial, said. “Ask Frank represents our commitment to innovation and customer service. This AI solution provides instant access to critical information, allowing brokers and customers to navigate transactions swiftly while delivering premium service. Dakota Financial is leading the charge in integrating AI technology into equipment finance, marking a significant step in enhancing service and operational efficiency.”
